1. Where we ship
We ship only to destinations offered during checkout. Some living materials may be unavailable in particular states or locations because of carrier limitations, weather, agricultural restrictions, or product-specific requirements. We may contact you before fulfillment if an order requires additional review.
2. Seasonal availability
Product availability and fulfillment windows are shown on the relevant product page or confirmed directly with the buyer. A placed order does not change the biological or weather conditions required for safe preparation and shipment. If conditions require a material delay, we will provide an update and any options available for that order.
3. Processing and delivery estimates
Processing and delivery dates are estimates unless we expressly confirm otherwise in writing. We may hold a shipment to avoid weekends, extreme weather, or conditions likely to harm living materials. Carrier tracking becomes available after the shipment is accepted by the carrier.
4. Customer responsibilities
You are responsible for:
- Providing a complete and accurate delivery address
- Monitoring tracking and arranging prompt receipt
- Opening the package as soon as reasonably possible
- Following all supplied storage and handling instructions
- Checking local rules before ordering or using living material
5. Carrier delays and delivery events
Weather, transportation interruptions, address errors, access issues, missed delivery attempts, and carrier network events can affect delivery. Contact us promptly if tracking shows an exception. Once a package is marked delivered, secure and properly store it without delay. Loss, theft, or deterioration after confirmed delivery is not normally eligible for a remedy.
6. Damaged or compromised shipments
Photograph the unopened package and its contents before discarding anything, then contact us within 24 hours of delivery. Claims are reviewed under our Refund & replacement policy.
7. Refused or undeliverable orders
Living or time-sensitive products that are refused, returned because of an incorrect address, or otherwise undeliverable may not be safe to reship or restock. Additional shipping charges or product replacement costs may apply.
8. Questions before purchase
If your climate, delivery access, travel schedule, or storage setup creates uncertainty, email info@morelsusa.com before ordering.